dealing w/difficult co-workers

Dealing with Difficult Co-Workers
From MHNet

You can't choose your co-workers. Some are difficult to work with: But you must work with them, and it is easier when you recognize some common personality types-and develop skills for dealing with each.

Bully/ power junkie types:

They use anger and their position to gain control. They try to claim others' ideas and are threatened by others’ success.

If you're dealing with bullies, don't fight them. Firmly make your point and stand up for your ideas if challenged. Circulate your ideas to other workers so they won't be snatched.

Griper/complainer types:

They complain constantly but rarely suggest ways to make things better. They spend more time complaining about work than working.

If you're dealing with complainers, acknowledge their concerns but say you must get back to work. Ask them, "Is there something you need?" Don't get trapped in negative conversations.

Silent types: They give one-word answers and don't give you information you need to do your job.

If you're dealing with silent types, ask questions that require longer responses. If you aren't getting enough information, ask clarifying questions.

Can't-say-no types: They always smile and agree. They often take on more than they can handle.

If you're dealing with can't-say-no's, recognize their need to feel liked and appreciated. Make sure they're not overloading themselves with work. Let them know you want constructive criticism from them, not blanket praise.

Negative types: They reject new ideas, saying, "That will never work." They detract from the workplace because negative talk affects other workers.

If you're dealing with negative types, don't argue with them. If they say something won't work, ask them for alternatives. Before presenting an idea to them, prepare yourself for their likely reaction. Privately explain to them how their negative talk affects you.

Staller/slacker types: They never take initiative. They wait for someone else to take control and do the work. If they are assigned projects, they often turn them in at the last moment-or later.

If you're dealing with slackers, ask them questions. Involve them in work discussions and follow up on their projects. Offer help and ask for their input on your projects. Remember that all communication is a two-way process. Your work environment will be more pleasant if you know how to respond to each type.

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